Why should I measure customer satisfaction?
Honestly, you probably have guessed that by now. This form is meant to enhance the relationship with your clients and improve your understanding of them. The data provided by this questionnaire is like being able to read minds. Ask, get answers back and then jump to conclusions like a veteran overthinker but with the subtle difference that you actually have facts to work with.
Are the templates customizable?
Besides being free, yeah. These templates allow for a broad spectrum of possibilities. It's like creating a character in the SIMS. Start with the vanilla, standard option, and then work your way through your desired option. Change the colors, fonts, questions, and overall design until you feel you've found your company's perfect match.
How do I use it?
The more straightforward way of forwarding this form to the world tends to be by embedding it on either a website or a social media profile. Since we're talking about a specific piece of the world's population known as "your customers", emailing your improved template might also be an option to have in consideration.