Why should I use a Customer Feedback form for my restaurant?
Because it's really nice to be asked about your opinions after eating somewhere, Jason. It's such a small act but it can make a very noticeable difference in your customer's view of you and your business. And besides pure facade, it can help improve every aspect of your company, like specific dishes, the way the service treats clients, or perhaps the hygiene of the place. Once you start to actively try to improve, you realize the huge amount of work left to do. So get to it and collect those Trip Advisor 5 stars, king.
Are the templates customizable?
Similar to the people that enjoy your delicious courses, yeah. Every single template fulfills a different role, as each restaurant is different. With that being said, play around with the font, colors, questions, or design of your preferred vanilla template until you reach a feedback form that makes people come to you just to fill it.
How do I use it?
This depends on the type of restaurant you manage. A family-owned bbq and a Burger King will have different optimal ways of doing so. In general, though, you can embed the form onto your website or social media page or even ask for your customer's phone number and forward the questionnaire to them. If you listen to music with cassettes and miss the times where dinosaurs ruled the earth, you could also print the questions and hand-deliver them to your customers in situ.